Last updated: April 30, 2024
Up Your Alley (“us”, “we”, or “our”) operates the Up Your Alley website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://upyouralleybowl.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number
- Address
IMPORTANT NOTICE REGARDING CUSTOMER SERVICE CALLS
By calling our customer service line, you acknowledge and agree that we may monitor and record the call for quality assurance, training, and analytical purposes using voice AI technology. Your call may be monitored and analyzed in real-time by our AI service provider to generate suggested responses for our customer service representatives and to improve our AI models and customer service.
We will notify you at the beginning of the call that it may be recorded and analyzed using AI technology. By staying on the line after this notification, you consent to the monitoring and recording of the call as described above. If you do not wish to have your call monitored and recorded using AI, you may opt out by informing the customer service representative at any time. If you choose to opt out, you will be transferred to a live agent who will assist you without the use of AI monitoring.
By providing your consent to have your call monitored and recorded, you also agree to receive communications from Up Your Alley by SMS and email about promotions and other information strictly related to Up Your Alley. You can opt out of these communications at any time by following the unsubscribe instructions included in each message.
We take your privacy seriously. Recordings and data from your calls will be used solely for the purposes described above and will not be shared with any third parties, except for our AI service provider who is contractually obligated to keep all data confidential and use it only for providing services to us. Recordings will be retained only as long as needed for these purposes and will then be securely deleted.
If you have any questions about our use of voice AI on customer calls or our communication practices, please contact www.upyouralleybowl.com/contact/
Thank you for your understanding as we work to provide the best possible customer service experience.
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
